![]() ![]() Ideally mark their copy of the bill “amount disputed” Otherwise you should pay and then claim back the amount you think is unreasonable. To avoid this, if you complain before paying, it may be possible to reach a compromise agreement with the garage manager at the time. Dispute over bill: If you refuse to pay the garage can keep the vehicle until the dispute is resolved and their terms & conditions may even allow them to charge you a storage fee.Obvious mistake in a quote or estimate: If a garage makes a genuine mistake in a quote (perhaps in adding up the various aspects) then the garage usually has the right to be paid by their customer the amount that was really intended.The extra cost should be agreed (with a note kept at the time).Otherwise it will be necessary to assess what extra charge is reasonable. Extra work: If a customer and garage agree that extra work should be carried out (or perhaps after investigation, do part of the repair work differently than originally agreed) the garage can charge extra for this (on top of the original quote or estimate).If the final price is a lot higher than the estimate, then the customer will only be expected to pay a reasonable amount assessed on the basis of what the estimate said. However the final price should still be based on the estimate. ![]() An estimate is only a guide to the final price.
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